Let’s get you back to building.
Find quick answers below. For account-specific help, contact us from the email address connected to your request.
Is the money in the game real?
No. Every balance, salary, asset, loan, tax, and investment outcome is fictional game content with no cash value.
Can I lose progress when I reinstall?
Protect progress with Continue with Apple in Profile → Account before reinstalling or changing devices. If two dynasties exist, choose the one to keep; they are not merged. Game Center does not replace Apple account linking.
Why is a market temporarily unavailable?
Prices are simulated. Some asset classes have trading sessions; outside those hours, or when the service cannot validate a quote, new trades may pause. The latest published price can remain visible.
I watched an ad but did not receive a reward.
Wait briefly for server verification, then reopen the relevant screen. If it remains missing, contact support with the approximate time and placement—never send an advertising identifier.
How do I restore cosmetic purchases?
Open Profile → Purchases → Restore purchases using the Apple account used for the purchase. The current paid card designs are cosmetic non-consumables; game currency and subscriptions are not sold.
How do I delete my account?
Open Profile → Account → Delete account and confirm. Access is revoked immediately and the 30-day deletion process starts. Uninstalling alone does not delete your account.
Talk to a human.
Include your device model, iOS version, app version, and a short description. Never send passwords or private keys.